Terms of Service
These are the terms of being a Butlery member. We've written them the way we write everything — plainly, never in fine print.
What membership includes
A Butlery membership includes a dedicated Home Manager, scheduled Home Wellness Checks at your tier's cadence, and a monthly credit allowance spent against our published, fixed-price service structure. One credit equals one dollar. Larger specialty projects fall outside the credit system and are quoted to you transparently before any work begins.
Credits
- Paid credits — included in your membership or purchased as top-ups — roll forward for three months (capped at twice your monthly allowance) and remain redeemable for 30 days after any cancellation.
- Bonus credits — gifted by Butlery — expire 60 days after they're granted. We only ever apply urgency to credits we gave you, never to credits you paid for.
- When you redeem credits, bonus credits are applied first, so your paid balance lasts longer.
Pausing, rolling over, and cancelling
Stated plainly, the way it appears on every page of our site:
- Unused paid credits roll forward three months.
- You may pause your membership for up to 60 days a year, anytime.
- After the founding term, you may cancel with 30 days' notice. Your paid credits remain redeemable for 30 days after cancellation.
Work we perform and work we coordinate
Some work is performed by a Butlery Technician. Other work — anything requiring a licensed trade under Massachusetts law, or specialized and insured services — is coordinated through vetted vendors. We never mark up a vendor's quote and never charge a vendor to participate. For coordinated work, our role is to arrange, document, and stand behind the relationship; the licensed vendor is responsible for the licensed work.
Pricing and changes
Membership prices and the service menu are published and fixed. If we change them, we'll tell you plainly and in advance; changes never apply retroactively to credits you've already purchased.
Payment
Memberships bill monthly (or annually, if you choose annual prepay) through our secure payment provider. You authorize recurring charges when you join, and you can cancel future billing under the terms above.
Property access and your responsibilities
To care for your home, we'll agree on an access method with you and keep your access details as references, not stored codes. You're responsible for giving us accurate property information and for keeping your account and contact details current.
Text messages — SMS program terms
The program. Butlery sends service and appointment text messages to members, and to people who have joined the founding list and asked to hear from us by text. The program is operated by Butlery. It is not operated on behalf of any other company.
What we send. Visit confirmations and reminders, scheduling and rescheduling, arrival notices, questions from your Home Manager about work you have requested, and updates on work in progress. We do not send marketing or promotional messages, and we never send messages on behalf of a third party or affiliate.
How you opt in. You give us a mobile number and check the consent box when you join the founding list. We then send a single confirmation message, and you reply YES before we send anything else. You must be 18 or older and the account holder or an authorised user of the number.
Message frequency. Frequency varies with the work in progress at your home. Most members receive a few messages a month; a month with several visits will carry more.
Cost. Message and data rates may apply. Butlery does not charge for text messages. Your mobile carrier may.
How to stop. Reply STOP to any message and we will stop. You will receive one confirmation, and then nothing further. You can opt back in at any time by replying START, or by asking your Home Manager.
How to get help. Reply HELP to any message for contact information, or reach us directly at hello@butleryhome.com or (781) 494-8072.
Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
Privacy. Mobile information and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.
Limitations
We deliver our services with care and coordinate qualified people, but we don't guarantee outcomes outside our control. Our responsibility for any single matter is limited to the value of the service involved. Nothing in these terms limits rights you have under Massachusetts consumer-protection law.
Contact
Questions about these terms? Email hello@butleryhome.com or call (781) 494-8072. See also our Privacy Policy.