Privacy Policy

This policy explains what we collect, why, and how we protect it. We keep it short and plain, the same way we keep everything else.

What we collect

When you join the founding list, book a Home Wellness Check, or become a member, we collect what we need to deliver the service and nothing we don't:

• Your name and the name of a second household contact, if you give one.
• Contact details — email address, mailing address, and, if you provide it, a mobile number.
• Property details you share so we can care for your home — address, access notes, systems, and the history of work we coordinate.
• Payment information, processed securely by our payment provider. We do not store full card numbers ourselves.

Why we collect it

We use your information to deliver home-management services: scheduling visits, coordinating vetted vendors, keeping your home's documentation, processing membership and credits, and communicating with you about the work. That is the whole purpose. We do not sell your information.

Text messages and mobile information

If you give us a mobile number and opt in, we send service and appointment text messages — visit confirmations, scheduling, and updates on work you've requested. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time, or HELP for help.

Consent to receive texts is not a condition of becoming a member or purchasing anything.

Who we share it with

We share information only as needed to deliver the service — for example, giving a scheduled vendor the details required to complete your job, or our payment provider the information required to process a charge. We require these partners to protect your information. We do not sell your data, and as stated above, we never share mobile or SMS-consent information for anyone else's marketing.

How we protect it

We limit access to your information to the people delivering your service, use reputable providers for payment and data storage, and keep your home's access details as references rather than storing sensitive codes in plain form.

Your choices

You can ask us what we hold about you, correct it, or ask us to delete it, subject to records we're required to keep. You can opt out of texts any time with STOP, and unsubscribe from email using the link in any message.

Contact

Questions about this policy or your information? Email us at hello@butleryhome.com. We'll respond plainly and promptly.